How We Work

Funding, eligibility, priority

The Ministry of Health provides funding for both acute (urgent, short-term) problems and for long-term disabilities. We try to attend to acute prescriptions as soon as possible.

The Crown sets budgetary limits and priority rules. These regulate the funding made available for the provision of publicly funded services. This means services are prioritised. Unfortunately, those with a low priority may have to wait. We do not set these priorities, but we must administer them as a condition of our service contract.

These priorities do not apply to private or ACC clients.

A. These categories are top priority for Crown funding:
Orthotics needed
– For an acute/serious medical or surgical condition
– For inpatient discharge from a Crown hospital
– Due to skin breakdown or serious pressure area
– For clients whose safety is at risk


B. These are second priority:
Children needing support for joint alignment and skeletal integrity


C. These are third priority:
– First pair of footwear
– Repeat footwear when no other is available
– First issue orthoses/supports
– Repeat orthoses when no other is available


D. These are lowest priority:
All Others
– Second pair of footwear
– Second orthoses/supports