Update: Tuesday 4 September 2018

 

As you may be aware, over the past few months some teething issues relating to the implementation of a new customer relationship management (CRM)
system has caused delays with the production of our orthoses.

 

This has unfortunately impacted some of our partners and clients.

 

We’ve been working hard behind the scenes to resolve these issues and we are pleased to update you on some of the positive progress we’ve made.

 

We now have full visibility over all orders in our system and are currently processing all new orders for our clients.

 

There remains, however, a small number of clients across the country whose orders are still being processed. The progress of these orders is being tracked with the highest priority and we expect to have these orders cleared out by next week.

 

Fitting times of our orthoses products may be delayed as we work through backorders and clearing the backlog from the disruption.
We appreciate your patience and support as we continue to resolve this issue and will continue to provide regular updates.

 

Ngā mihi,
Your Team at the Orthotic Centre

 

 

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August 2018

 

At the Orthotic Centre, we are committed to supporting excellence. Our partners and our customers are at the centre of everything we do. That’s why in May, we implemented a new customer relationship management (CRM) system, designed to improve efficiencies in how customer information is managed and speed up production.

 

However, there’s been some issues the system migration process. As a result, we’re expecting some delays in our product delivery timelines, which are likely to impact supplies of our orthotics products to clients and key partners.

 

We’re sorry for this inconvenience.

 

As a company, we take great care and pride in the quality of service we provide to all of our Orthotic Centre customers. We want nothing less than to achieve the best possible health and well-being outcomes for our communities.

 

Please feel assured that we are doing everything we can to resolve these issues and will deliver your product as soon as possible. Thank you for your patience and support. Again, we apologise for the inconvenience this has caused you.

 

We will be sharing regular updates with you all as we continue to explore the implications of the system migration process and subsequent timeline delays. Please visit this page for these updates, or if you would like to receive updates by email, please register using the form below.

 

If you would like to get in contact with us regarding this, please email customerservice@orthotics.co.nz and we will be in touch soon.

 

Nga Mihi,

The Orthotic Centre